General Terms and Conditions and Customer Information

Table of Contents

1. Scope of Application

2. Conclusion of the Contract

3. Customer’s Statutory Right to Cancel an Order

4. Price and Delivery Costs

5. Shipment and Delivery Conditions

6. Retention of Title

7. Liability for Defects

8. Product Use and Safety

9. Limitation of Liability

10. Data Protection

11. Complaints Procedure

12. Law and Jurisdiction

13. Alternative Dispute Resolution

14. Amendments

15. Severability

1) Scope of Application

1.1 These Terms and Conditions of the company Giovani Essenze, s.r.o. (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or an entrepreneur (hereinafter referred to as "Customer” and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Customer's own conditions is herewith objected to, unless other terms have been stipulated.

Seller: Giovani Essenze, s. r. o., a company incorporated in the Slovak Republic, with its registered office at Vo Vymoli 1525/5A, 040 22 Košice, Slovakia.

Company Registration Number: 54 699 550
VAT Number: SK2121759882

1.2 A consumer pursuant to these General Terms and Conditions is every natural person concluding a legal transaction for a purpose attributed neither to a commercial nor a self-employed occupational activity. An entrepreneur pursuant to these General Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

 

2) Conclusion of the Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Customer.

2.2 The Customer may submit the offer by the online order form integrated into the Seller's online shop. In doing so, after having entered his personal data and by clicking the button finalizing the order process, the Customer submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart.

2.3 The Seller may accept the Customer's offer within five days

• by transferring a written order confirmation or an order conformation in written form (fax or e- mail); insofar receipt of order confirmation by the Customer is decisive, or
• by delivering ordered goods to the Customer; insofar receipt of goods by the Customer is decisive, or
• by requesting the Customer to pay after he/she placed his/her order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Customer´s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Customer is no longer bound by his statement of intent.

2.4 The period for acceptance of the offer shall start on the day after the Customer has sent the offer and ends on expiry of the fifth day following the sending of the offer.

2.5 The contract’s content will be stored by the Seller and will be sent to the Customer in writing including these Terms and Conditions and Customer Information (for example via e-mail, fax or letter) after the Customer has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Customer in the customer login via the password-protected customer account, provided the Customer has created a customer account in the online shop prior to submitting his order.

2.6 The Customer can correct all the data entered via the usual keyboard and mouse function prior to submitting his binding order. In addition, prior to submitting the order, all data entered will be displayed in a confirmation window and can be corrected here as well, via the usual keyboard and mouse function.

2.7 The contractual language is English.

2.8 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Customer`s responsibility to ensure that the e-mail address he/she provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Customer`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

2.9 Right to a free laundry perfume sample. The selection of a free laundry perfume sample in the E-shop cart is conditional upon having in the cart and actually ordering at least one bottle of laundry perfume in a volume of 100 ml, 250 ml, or 500 ml, or at least one laundry gel in a volume of 500 ml or 1000 ml. The right to a free laundry perfume sample arises exclusively upon the proper completion of an Order containing one of the above-mentioned products. Any addition or retention of a free laundry perfume sample in the cart through a technical system error, misuse of the E-shop functionality, or circumvention of the established conditions shall be considered an unauthorized claim. In such a case, we are entitled to remove the sample from the Order or cancel the Order. By submitting the Order, you confirm that you have read and agree to these conditions.

 

3) Customer’s statutory right to cancel an order

Consumers are entitled to a statutory right of cancellation. Detailed information is provided in the Seller’s Cancellation Policy available on the website.

 

4) Price and Delivery Costs

4.1 All prices indicated by the Seller are final prices including the legal value added tax. Any possible additional delivery and dispatch costs are specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise which are beyond the Seller’s control. They shall be borne by the Customer. Such costs are for example money transfer costs (transfer fees, exchange rate charges) or customs duties or import taxes.

4.3 Payment can be made using one of the methods mentioned in the Seller’s online shop .

4.4 If payment in advance has been agreed upon, payment shall be due immediately upon conclusion of the contract.

 

5) Shipment and delivery conditions

5.1 Should the assigned transport company return the goods to the Seller, because delivery to the Customer was not possible, the Customer bears the costs for the unsuccessful dispatch. This shall not apply if the Customer hereby exercises his/her right of cancellation, or if he/she has been temporarily impeded to receive the offered service, unless the Seller has notified the Customer for a reasonable time in advance about the service.

5.2 The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Customer upon delivery of the goods to the Customer or to an authorized recipient. Should the Customer act as an entrepreneur, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch shall be transferred upon delivery of the goods to a qualified transport person at the Seller's place of business.

5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall immediately inform the Customer and grant him immediately counterperformance.

5.4 Delivery Times. Estimated delivery times are indicative only. Delivery shall be deemed completed when the goods are delivered to the address specified by the Customer. The Seller shall not be liable for delays caused by circumstances beyond its reasonable control (force majeure).

 

6) Retention of Title

The goods shall remain the property of the Seller until full payment of all amounts due under the contract has been received.

If the Customer is an entrepreneur, the Seller retains ownership of the goods until all claims arising from the ongoing business relationship have been settled in full.

 

7) Liability for defects

The Customer’s statutory rights in relation to defective or non-conforming goods shall apply in accordance with applicable consumer protection laws.

 

8) Product Use and Safety

All products must be used strictly in accordance with the instructions provided on the packaging and/or on our website.

The Seller shall not be liable for any damage resulting from improper use, excessive dosing, misuse, failure to follow instructions, or use contrary to the intended purpose of the product.

Customers are responsible for checking product ingredients in case of known allergies or sensitivities. If irritation or allergic reaction occurs, use must be discontinued immediately.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

 

9) Limitation of Liability

Nothing in these Terms shall limit or exclude the Seller’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under applicable law.

Subject to the above, the Seller shall not be liable for any indirect, incidental or consequential loss, including but not limited to loss of profit, loss of business, loss of anticipated savings, or loss of data.

The Seller’s total liability arising out of or in connection with any contract shall in any event be limited to the total amount paid by the Customer for the relevant order.

 

10) Data Protection

The Seller processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information on how we process personal data can be found in our Privacy Policy available on our website.

 

11) Complaints Procedure

If you wish to make a complaint, please contact us at info@giovani.ie.

Detailed information regarding returns and complaints is available in our Returns & Complaints Policy on our website.

 

12) Law and Jurisdiction

If the Customer is a consumer, these Terms and any contract concluded between the parties shall be governed by the laws of the Slovak Republic.

However, the Customer shall benefit from any mandatory provisions of the law of the country in which the Customer has his or her habitual residence. Nothing in these Terms shall deprive the Customer of the protection afforded by such mandatory provisions.

If the Customer is a consumer, any dispute may be brought before the competent courts of the Slovak Republic or, alternatively, before the courts of the Member State in which the Customer is domiciled, in accordance with applicable European Union legislation.

If the Customer is acting in the course of a trade or business, the courts of the Slovak Republic shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or any contract between the parties.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

 

13) Alternative dispute resolution

The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity. This does not affect the Customer’s right to bring proceedings before a competent court.

 

14) Amendments

The Seller reserves the right to amend or update these Terms at any time.

The version of the Terms applicable to the Customer’s order shall be the version published on the website at the time the order is placed.

 

15) Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

 

20/02/2026, Košice, Slovakia