Because we pay shipping companies for postage, as absolutely every e-shop pays them, and we can't just give money away. There is NO FREE shipping. You always pay it. It is unrealistic for free shipping to be provided for an order as low as the order value for samples. Our company does not advocate this advertising gimmick sometimes used on customers by companies who hide the shipping costs in the product margin and pretend that you get free shipping. You don't, you pay for it in the price of the product, the price of which thus reveals that it is only artificially inflated by these costs, which does not testify to the quality of such a product but rather to its low-cost production. Thus, you are not paying for the quality of the product in the price of the product, but for the hidden costs of the actual shipping paid by the seller. No carrier is going to deliver thousands of parcels to any e-shop for free.
Giovani® is a registered trademark and represents the highest quality of laundry perfumes on the market. You will not find a better quality product of this kind on the market. We manufacture high quality products and therefore we cannot include a realistic cost of shipping into the product margins and pretend that "shipping is free". It's not, we pay for it. The price of our products reflects their quality, not the real shipping costs we pay to the carriers. We do not have low cost cheaply made products. Free shipping or exorbitant discounts tend to be given on non-lucrative, low-interest, hard-to-sell inferior quality products that the retailer can't sell, lying around in stock, etc. We do not have such products. There is a huge interest in our brand due to its highest quality on the market.
We offer free shipping for orders over 50 EUR, but we do not want to use advertising tricks on our customers with terms like "free shipping" even for lower orders and thus deceive customers or reduce the quality of products and services provided, etc.
Our brand has won customers with high quality products but also fast service. Giovani® is the fastest growing laundry perfume brand in the Slovak market and other markets of neighbouring countries. No other laundry perfume brand has grown as fast as Giovani® after its entry into the market. In the first 9 months we have achieved what took other brands several years. We have been on the market since December 2022. We want to maintain our quality. That's why you can be sure that with us you are paying for real value and high quality. Because quality has a value too.
The normal price that every e-shop with a well-negotiated contract pays to the cheapest carrier in Slovakia is approximately 2.25 EUR (+ possibly a cash on delivery fee if the shipment is COD). And approximately the same amount is paid for the smallest and lightest possible shipment (samples). With thousands of orders a day, providing free shipping would mean several thousand euro financial losses for the retailer per day.
Numerical calculation of the "free" shipping
If it is still not clear why it is not possible, normal and economically right for an e-shop to also provide free shipping for orders of such a low value, let us try to illustrate this more concretely with an example: if an e-shop has e.g. 3,000 orders of samples per day, it will pay approximately 6,750 EUR for the shipping of all shipments to the carrier. Since the e-shop has provided the shipping to the customer for free even with such a low order value, this means a daily financial loss for the e-shop of around EUR 6,750 and a monthly loss of EUR 209,250.
Is it okay from the point of view of the financial stability and responsibility of the company, from the point of view of maintaining, sustaining or possibly even improving the quality of the company's products and services, to voluntarily incur such huge financial losses? And that just so that the e-shop can attract a wide range of customers? Is it normal to buy customers with a monthly sum of around 209,250 EUR thrown in the bin? Is such a company's behaviour responsible to the state authorities, the labour inspectorate, the tax office and so on?
What is the lesson?
If you are looking for a quality product that you plan to use and enjoy its top-notch qualities, it's not worth hesitating over the euro or two that needs to be paid for the shipping. Would it be worth it to buy a poor quality product that you will never order again just because the shipping was "free" when you bought it? It wasn't worth it. If you're looking for quality, don't look for the biggest discount on the internet. Because you certainly won't find the quality you want there. A quality product and service are always worth something.
